To Create Effective Website Content … Know Your Audience

To create effective website content … know your audience. Content marketing is an effective way to stay in touch with your audience, provide them with helpful information, and in so doing, position your firm as a company they would want to do business with.

You need to do more than just tout your features and benefits however. You must understand your audience; know the problems and challenges they face and give them helpful information and insights they can use.

Knowing what your readers want will help you organize your content ensuring that your website’s navigation remains simple as the number of pages on your site grows over months and years.

Step One

Knowing what your audience wants requires you to know who your audience is. One effective way to do that is to create a customer Persona. These fictional characters are compiled from data collected in surveys and interviews with real customers, feedback from your sales and customer service departments, and user analytics from your website, blogs and newsletters.

A typical customer Persona divides important information into easy-to-read sections including personal background, role, goals, lifestyle, education and challenges, as well as their preferred information channel, message frequency and type of content. Most include a stock image photo to help to strengthen the Persona’s “personality.”

Here are a few Persona examples:

Sample 1: “Fred” was developed for a material handling equipment provider of pallet racks and industrial shelving.

persona - fred

Source: Blogspot


Sample 2: “Sally Smith” is more generic and can be used for a number of industries.

persona - sally

Source: Crackerjack Marketing

Step Two

Once you know who your audience is, the next step is to create, and then categorize, website content targeted specifically for each customer Persona.

For example, “Sally” listed above is not very tech-savvy and will respond better to content that is more educational and uses simple layman’s terms to describe your product’s features and benefits (and why it’s ideal for Sally’s needs). In contrast, a more tech-savvy person understands the specs and industry jargon and thus will more likely respond to articles with a straightforward price and features comparison.

Your blog and articles archive can thus be categorized by topic vs. year, which is much more helpful for your readers. For example, “Sally” could find the info she needs in a “How To” section, while the tech savvy reader would peruse the “Product Comparison” section. This way, each target audience member can quickly find the information best suited to their needs.

Although it will take some time and effort to create customer Personas, it will be worth it in the long run. You can add website content in a way that is organized, user-friendly, and specific to your different audiences—reinforcing your image as a company that knows their customers and gives them the helpful, insightful information they need.

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    • Its hard if your business model doesn’t encourage repeat business. But for prom dresses you might think about expanding your view of your customer; they may have sisters, other events (weddings for example) that you could talk about!

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